Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

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For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...

When troubleshooting computer problems, enterprise workers have long turned to their office mates for help before taking the time to file a formal request for support from the help desk. But the rise ...