Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...
Most top managers recognize the value of managing knowledge. In a 1998 survey of North American senior executives, 77 percent rated "improving the development, sharing and use of knowledge throughout ...
The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...
As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...
An organization that implements an effective knowledge management (KM) program should see a substantial payoff: Reducing duplicated work increases productivity; leveraging past experience improves ...
“Technology will finally help journalists give their audience members a better version of the news article, one which favors understanding, not just informing.” The typical inverted-pyramid news ...
FORT LEAVENWORTH, Kan. -- The Army Knowledge Management Proponent, in collaboration with the Headquarters, Department of the Army Office of Enterprise Management, is spearheading an initiative aimed ...
This post is co-authored by Giang Hoang, Ph.D., and Tony Nguyen, Ph.D. In today’s knowledge-driven economy, the sharing of information is crucial for organizational success. However, a troubling trend ...
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